I like to share my experiences with other consumers, to help inform their own purchase decisions. IMO, it's important companies take note of negative feedback, since such enables necessary product improvements to be made in the future.
When I blogged about Max Factor's Masterpiece Beyond Length duo mascara this Sunday then, I left a link to my review on the Max Factor Facebook page.
The moderator of the page obviously didn't read my post - at least, not immediately - because on Monday they hit the 'Like' button. You can see my response in the screen shot below.
When whoever runs the page responded, they 'Unliked' my post, probably because they felt a tad foolish! [Click the image below to enlarge it].
This made no difference at all and when I told them this, do you know what happened?
They deleted my post entirely! They have made no effort to contact me since either! This is despite the fact that further posts from the brand have been published on the wall.
|Strangely, this subsequent post has NOT been deleted. Yet...|
Why invite me to seek the aid of Max Factor's customer services and then blow me off with no explanation whatsoever?
I don't have a landline telephone either, and 0800 number cost a bloody fortune from mobiles!
I have since located what I can only assume is the official contact form for Max Factor's customer services. In addition to using this form, and I will also be posting a link to this blog post on the offending Max Factor Facebook page.
I wonder if that will be deleted too?
I'll keep you posted.
[UPDATE 29/10: What happened next]